Returns & Exchanges
We want you to love your audio experience, which is why we offer a 30-day satisfaction guarantee on all Raycon products. If you are not completely satisfied, you can return your order for a full refund or exchange within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our support team.
Pack Your Device
Securely place your Raycon earbuds or headphones, along with all original accessories and packaging, into a shipping box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing